Your Questions Answered

Why should I outsource my telecommunications ?

One key reason is focus. Managing telecommunications is not your core business activity. Which means your organisation is expending precious energy and resources on managing an activity that is peripheral to your business goals.

Another reason is flexibility. If you manage your communications in-house it can be very difficult to measure what resources are required for a particular task or activity. This in turn can lead to low service levels and frustration among your users, or unnecessarily high service levels that consume a vast amount of resources.

Can I vary service levels ?

With outsourcing, you can enjoy exactly the service levels you want, in the areas you want, and pay accordingly. So if you don't need a premium solution in a certain area, you can choose a more limited service option. Similarly, you can vary the service levels (and costs) as your business requirements change over time.

What's more, all too often change within an organisation is slowed and even averted by vested interests. With Optus Customer Solutions and Services - Customer Service Center, change can be achieved simply by varying your contract.

How much does the service cost?

There is no short answer to that question. Just as every organisation is different, every outsourcing contract is different. It is tailored to your needs and that extends to how we charge. For example, you may need a flexible "price per user" charge to allow for fluctuations in your staffing levels, or a more predictable charging structure that fixes costs for forward planning purposes.

Will I save money ?

Possibly. The cost of maintaining a dedicated communications department is increasing, especially if you factor in the need for training, support technology and other hidden costs. By managing these functions for you, Optus may help you lower your communications costs in many areas. More importantly, can you afford to have sizeable resources tied up in activities that are not part of your core business?

With all the new telecommunications service providers, can't I get a better deal by shopping around?

Managing multiple suppliers is a costly activity. Our service gives you the best of both worlds by ensuring you have just one supplier to manage (Optus), and by providing a contractual commitment to regularly compare the offerings of different suppliers to make sure you get the best deal. We can also arrange for independent benchmarking studies by external consultants to give you an added level of confidence.